Privacy Policy

Baobab Biotechnology UK LTD

Effective Date: 14/04/2026

1. Who We Are

Baobab Biotechnology UK LTD (“we”, “us”, “our”) operates the website https://baobabbiotech.com and is the data controller responsible for your personal data.

Registered Office:
9 Hill Court, Hill Rise, EN6 2RP, Potters Bar, United Kingdom
Company Number: 16433536

Email through Contact

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

2. Personal Data We Collect

2.1 Information Collected Automatically

When you visit our website, we may collect:

• IP address

• Browser type and version

• Device type and operating system

• Time zone and approximate location

• Pages viewed and interactions

• Referring websites or search terms

This information (“Device Information”) is collected using cookies and similar technologies.

2.2 Information You Provide

We may collect personal data you provide directly, including:

• Name

• Email address

• Telephone number

• Business or practice name

• Company registration number

• Billing and delivery address

• Any information submitted via forms or account registration

3. How We Use Your Data

We use your personal data to:

• Respond to enquiries

• Set up and manage trade accounts

• Process orders and deliver products

• Communicate with you regarding products and services

• Send marketing communications (where permitted)

• Improve website performance and user experience

• Maintain security and prevent misuse

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity – to fulfil orders and provide services

• Legitimate interests – to operate and grow our business and communicate with veterinary professionals

• Consent – for marketing communications where required

5. Data Sharing

We may share your data with:

• Courier and logistics providers

• Payment processors and financial institutions

• Professional advisers (legal, accounting)

• Regulatory authorities where required

• Email communication providers, including Hostinger Reach

We do not sell or rent your personal data.

6. International Transfers

Where necessary, your data may be transferred outside the UK (for example, via third-party service providers such as Hostinger Reach). We ensure appropriate safeguards are in place in accordance with UK data protection law.

7. Data Retention

We retain personal data only as long as necessary to:

• Fulfil contractual obligations

• Comply with legal and accounting requirements

• Support legitimate business operations

8. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request erasure

• Restrict or object to processing

• Request data portability

• Withdraw consent where applicable

To exercise your rights email us through Contact

You also have the right to lodge a complaint with the Information Commissioner's Office.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website.

9.2 How We Use Cookies

We use cookies to:

• Ensure website functionality

• Improve performance and usability

• Analyse website traffic

• Support security and fraud prevention

9.3 Types of Cookies We Use

Strictly Necessary Cookies
Essential for website operation and do not require consent.

Performance and Analytics Cookies
Used to understand website usage and improve performance (consent required).

Functional Cookies
Enable personalisation and enhanced functionality.

Third-Party Cookies
Set by third-party services (which may include embedded tools or marketing platforms such as Hostinger Reach where applicable).

9.4 Legal Basis for Cookies

• Necessary cookies: legitimate interest

• All other cookies: consent

9.5 Managing Cookies

You can manage cookies via:

• Browser settings

• Website cookie preferences (where implemented)

Disabling cookies may affect functionality.

9.6 Cookie Consent

On first visit, you will be presented with a cookie banner to manage your preferences.

10. Email Marketing and Consent

10.1 Use of Email Communications

We may send:

• Product updates

• Technical and educational information

• Company news

These communications are intended for professional veterinary audiences.

10.2 Legal Basis

We send marketing communications in accordance with:

• Privacy and Electronic Communications Regulations (PECR)

• UK General Data Protection Regulation

This may be based on:

• Consent (opt-in)

• Legitimate interests (soft opt-in) for relevant business contacts

10.3 Email Delivery Platform

We use Hostinger Reach to manage and send email communications. This provider processes personal data on our behalf and in accordance with applicable data protection laws.

10.4 Obtaining Consent

Where consent is required, we will:

• Use clear opt-in mechanisms (unticked checkboxes)

• Explain what communications you will receive

• Record consent preferences

10.5 Opting Out

You can opt out at any time by:

• Clicking “unsubscribe” in emails

• Email through Contact

10.6 Retention for Marketing

We retain marketing data only while:

• You remain engaged, or

• We have a lawful basis

Inactive contacts may be removed periodically.

11. Data Security

We implement appropriate technical and organisational measures to protect your data. However, no system is completely secure.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

13. Legal Disclosure

We may disclose data where required to:

• Comply with legal obligations

• Protect our rights or safety

• Prevent fraud or misuse

14. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page.

15. Contact

Baobab Biotechnology UK LTD
9 Hill Court, Hill Rise, EN6 2RP, Potters Bar
Email through Contact